We operate ZIPStream’s Castaway Canopy Adventure rain or shine. Rarely must tours or programs be cancelled due to inclement weather. During periods of electrical storms or high winds we will first delay the tour or program. Cancellations are a last option. In the event that we must cancel a tour or program, we will provide you the option of a full refund or reschedule you. If you have completed part of the course and the course must be closed due to inclement weather, the cost of the tour will be prorated and refunds issued, or we will work to reschedule you to complete the tour at another time. If you have questions about the weather, please call. We will only call you if we know the tour you are scheduled on will definitely need to be cancelled or rescheduled.
Bad Weather Policy